What is Support Coordination?

Support coordination is support to implement your NDIS plan. It is the new NDIS term for what was known as case management.

Payment for support coordination is in addition to the funding that you will receive for your daily living and equipment needs as part of your NDIS plan. If you choose to have support coordination, this will be extra funding and will not be taken out of your other budget. You don’t lose by having support coordination.


Do I Need An NDIS Support Coordinator?

A support coordinator will work with you to determine the best way to utilise your NDIS budget to maximise value for money. They will also assist you to access a variety of community and informal supports so that you can reach your goals. They will liaise with your preferred providers. They can negotiate services and prices on your behalf with your nominated service providers. They can assist with service agreements and initial bookings with your providers.

You will work closely with your support coordinator to resolve any issues or concerns that you might have and arrange additional assessments as needed. They can also work with you to prepare for your plan review which is undertaken annually.

A good support coordinator will support you to increase your confidence and independence with your NDIS plan so that you may opt for self-managing in the future if appropriate.

Support Coordinators are unable to assist with transport, plan administration, plan management, support rostering and advocacy.

What happens when my NDIS Plan Is Approved?

When your NDIS plan is approved, you will meet with your planner. The planner will contact the service coordinator on your behalf if you have received funding for support coordination. The support coordinator will review the request and decide whether or not to accept the role. If accepted the planner will handover to the support coordinator. The support coordinator will then contact you to arrange a meeting.

Your support coordinator will have a good understanding of the NDIS legislation. They will be able to assist you to understand the price guide and flexibility within budgets. They must be registered to provide support coordination. They will assist you to exercise true choice and control to achieve your goals.

SAI Home and Community Care can assist with support coordination and is a registered NDIS provider. If you have any questions, please just phone 03 8785 0999. We look forward to meeting you.